Smart Healthcare: What can a telecom operator do?

The fourth chapter of the opening ceremony of the 2012 London Olympics is the core of the opening ceremony. The theme is “Fairy Tales and the National Health Service System (NHS)”, where the British showcase their two most proud things: British fairy tales and the national medical service system. On the occasion of the Queen's appearance and the national flag, 600 medical staff walked into the stadium, and the words "NHS" and the name of a hospital (GOSH) were presented to cheer the audience. The UK's proud NHS is supported by a vast communications network in which telecommunications operator BT plays a vital role. It can be said that BT is a model worthy of further study in the participation of telecom operators in medical informationization .

In the process of building the NHS, BT is the only network service provider that has persisted. Huw Owen, President of BT Global Services Global Medical, told reporters: "This is a very difficult process, but we have achieved good returns." With NHS, BT has not only gained a high social reputation, but also accumulated. A wealth of valuable experience in medical information services. BT's medical service experience has been replicated in Australia, Singapore and other places. Then, from the practice of BT, what can telecom operators do in the field of medical informationization? How can I do it?

What are the main tasks of BT in the process of building the NHS?

The UK's medical system has a history of more than 60 years and decades of experience in large-scale medical services. In the process of building a national medical system, the most profound experience of the British telecommunications is to integrate and integrate all areas of the medical system and medical services to create a medical information ecosystem.

What BT does is to build a complete infrastructure that provides the most effective way of working for the health care system. All information services are based on the entire information system. Operators need to have a very clear understanding of the patient's requirements, design the system accordingly, and pay attention to better collaboration in all aspects of the system. Such an information system is more like a medical ecosystem than just the network level of the operator's expertise. Operators should also focus on developing applications on the network, such as telemedicine applications such as video conferencing and mobile healthcare .

What elements are included in the medical ecosystem?

After long-term exposure, BT found that the government often pays more attention to obvious medical resources such as hospital beds. Most governments do not realize that they should build a complete medical ecosystem with a comprehensive and integrated vision. The so-called whole medical ecosystem means that the patient should face an integrated platform that is effectively connected from the first step of medical treatment to the end of medical treatment. From a national perspective, medical information systems should not only focus on the assets of a specific hospital or hospital. What the government has to do is to integrate medical resources at all levels to create an integrated medical ecosystem.

The core of this ecosystem is data analysis. After the operators have built an integrated and integrated ecosystem, if they have core analytical capabilities, they can make more intelligent decisions. For example, through the analysis of data, the government and medical institutions can detect the most effective diagnosis and treatment plan, the cost of diagnosis and treatment, etc., according to which the allocation of medical resources and the next medical development strategy are decided. There is already a similar experience in the UK. Previously, in response to the analysis of NHS massive medical data, the United Kingdom successfully discovered the relevant laws of diabetes, such as the number of diabetic patients, the most effective drugs, high-incidence areas, and patient population characteristics. This not only helps the government and medical research institutions to combine the data scattered in the past, finds the law, but also has obvious commercial effects. For example, the data may create business opportunities for some pharmaceutical companies, so these pharmaceutical companies are willing to pay to buy the data, which in turn promotes the development of the UK NHS integrated medical system.

How to deal with network interoperability issues of different organizations

Building such a system in the UK is very challenging. At the technical level, the level of informatization of various medical institutions may be different, and their system architecture and data structure may be different, which may cause interconnection problems. The UK first established a national IT standard at the government level, requiring all hospital systems to be interconnected or compatible under national standards. Despite this, in the actual advancement process, there are still many obstacles to medical institutions. In this regard, the UK's response is to advance by region. In the beginning, BT tried to establish a system and then asked the hospital to follow up, but this practice is often resisted. Later, BT began to start from a smaller scale, and then showed the hospital the benefits of the system. After the hospital realized the advantages of the system, the hospital was willing to continuously update their systems to meet the national IT standards. This is a gradual process.

What breakthroughs did BT make in the role of traditional network operators in the process of building NHS?

In the entire IT system, of course, including software and hardware, as well as a variety of medical services, BT is working with partners with medical professionalism. However, partners often cannot achieve large-scale integration, such as cross-regional and cross-hospital integration, which requires BT to play a leading role. BT is responsible for integrating all systems for testing and adjustment, as well as maintaining the call center, and BT will work with partners to resolve problems after a problem. In general, BT played an absolutely crucial role in the establishment of the entire medical information system.

In terms of medical informatization, what kind of personnel update and reserve should the operator carry out?

Since BT undertook the main NHS mission in 2002, it has continued to update its medical professional deployments, recruiting a large number of employees with professional backgrounds from doctors or nurses. They are very experienced in the medical field, they understand what software and applications are the best, what kind of applications and software should be included in what kind of system.

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