Release date: 2014-05-15
Jaime Martinez is a medical staff member at the St. Anthony s Free Medical Clinic in Tenderloin, San Francisco. His problems are addressed to healthcare services for low-income groups. Very common in business. Patients who participate in his diabetes prevention program often make a cool appointment.
Moreover, because they often refer to emails from time to time, they also lack a good way to maintain regular contact with the clinic. To address this and other challenges, his clinic is participating in a pilot project run by the non-profit technology startup CareMessage. CareMessage, a graduate of the incubator Y Combinator, is addressing a costly challenge in the health care system: how to maintain regular contact with patients and improve patient information and knowledge acceptance.
Now, with CareMessage, patients at the St. Anthony Free Medical Clinic receive SMS reminders that remind them not to miss appointments, renew prescriptions, and other treatments needed. Patients can also reply by SMS, cancel an appointment or reschedule, or notify the clinic of medications they have taken or have not taken. The clinic staff is thus able to get up-to-date information about the patient in real time.
Martinez said: "I spend a lot of time on the phone to try to get patients to participate in my diabetes prevention program. Now I can handle other things, plan courses or treat patients. I am very happy to have the CareMessage project."
On a recent afternoon, Cecilia Corral, Director of Product Management at CareMessage, and a group of volunteers interviewed patients at the St. Anthony Free Medical Clinic and asked them to participate in the 12-week pilot project. . If the patient agrees, they will fill out a form and receive a text message from CareMessage. The study, funded by the Packard Foundation, hopes to show a reduction in patient prescribing rates, an increase in the number of patients taking medication, and an increase in patient health literacy.
While the public is currently criticizing the tech industry for being insensitive or disrupting the diversity of the San Francisco crowd, the ambitious CareMessage is an example of entrepreneurship that uses its talents to help the most vulnerable segments of San Francisco. CareMessage's pilot project with the St. Anthony's Free Medical Clinic is in the Tian Delong District, one of the most crime-prone neighborhoods in San Francisco and is just a few blocks from Twitter and other recently moved technology companies. The dramatic changes in San Francisco have sparked public discussion about the impact and responsibility of technology companies in a changing city, and companies such as CareMessage are having real impact.
Y Combinator recently hatched a group of five non-profit startups (CareMessage is one of them), which demonstrates the importance of solving social problems. Y Combinator is better known for providing seed-based financing for fast-growing technology companies such as Airbnb, an online storage service provider, and the cloud application platform Heroku.
CareMessage founder Vineet Singal has a selfishness in developing this product. Singer was previously a member of Forbes' list of 30 social entrepreneurs under the age of 30. He has become overweight with age and suffers from chronic diseases. He eventually lost more than 100 pounds and overcame his pre-diabetes symptoms. He later worked in Galveston, Texas, where obesity and related health problems were common and many people did not have access to quality medical care.
So, two years ago, after graduating from Stanford University, Singer chose to make CareMessage a non-profit start-up because he wanted to focus on helping free clinic clients who needed the most new technology. Although identity is a non-profit organization, CareMessage's goal is to be self-sustaining. It charges large for-profit organizations and then uses the profits it derives to provide free services to non-profit organizations. The products offered to both types of institutions are the same.
Singer said: "If we are for profit, then we can't obviously favor public welfare projects. Our investors will find this task very attractive, but we will need to invest a lot of time and energy. Serving paid users. Since our focus and mission is to serve people who are largely unable to afford this technology, we have chosen a non-profit model."
However, Singer believes that the product is as useful as a large-scale for-profit organization. CareMessage's paying customers include the Sinai Health system in Chicago, a clinic at Stanford University, and several major medical service providers in Los Angeles. Singer said: "The big hospitals - Stanford University Hospital, University of California San Francisco Hospital, Kaiser Hospital, they are extremely well funded. We believe that if we can go to large and small medical institutions - large hospitals and small clinics - - If they all provide value, then we can have the greatest impact."
CareMessage has conducted other pilot projects in Los Angeles, the San Francisco Bay Area (for teenagers in dangerous situations), and Stanford University (for low-income Hispanic patients). CareMessage uses the results of these pilot projects to try to expand to the entire clinic or hospital.
Source: Forbes Chinese Network
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