On December 1st, Hemei Medical and WeChat signed a strategic cooperation agreement, and 11 subordinate hospitals fully opened the mobile payment function. The hospital cash register system and WeChat fully docked. Users only need to open the mobile phone and scan the QR code to complete the payment, which greatly saves money. The time cost of getting medical care.
In recent years, the continuous popularization of smartphones and tablets, the development of wireless networks and mobile communications has promoted the outbreak of mobile services. In the field of medical and health services, the trend of mobility is at a critical stage of rapid development. The Action Plan for Further Improving Medical Services issued by the Health Planning Commission stated that improving the medical experience of the people is an inevitable requirement for deepening the reform of the medical and health system. The development of mobile Internet medical care is in line with the overall requirements for promoting the development of medical service experience. The hospital of Hemei Medical opened the mobile payment initiative, optimized the medical service process, promoted the improvement of its own service quality, and highlighted the service concept of “all customer-centricâ€.
It is reported that as early as the beginning of this year, Beijing and the United States Women and Children Hospital and Chongqing Modern Women's Hospital under the United States Medical Medical Park have taken the lead in opening mobile payment channels. Users who come to the hospital only need to take out their mobile phones and scan the QR code to complete the payment. "In today's increasingly diversified payment methods, cash and credit card methods are increasingly unable to meet user needs, and the opening of mobile payments has undoubtedly provided users with more convenient payment methods." Hemei Medical said.
The reporter learned that the opening of mobile payment is only one of the initiatives of Hemei Medical to create "smart medical". As early as 2014, Hemei Medical has clearly defined the long-term plan for building smart medical care. At present, all hospitals in the United States have realized electronic medical data. And sharing, the hospital's self-built CRM (customer management system) can achieve one-to-one customer information service, network registration, appointment, consultation become standard, customers can view inspection reports online through the hospital website. In October this year, six hospitals including Guangzhou Women’s Hospital, Shenzhen and Women’s and Children’s Hospital, Chongqing Metropolitan Deaf Hospital, and Fuzhou Modern Maternity Hospital successively reached a cooperation with “Spring Rain Doctor†to open the “online + offline†process. For medical services, patients consult their doctors through the Spring Rain Doctor APP. If the doctor advises the user to go offline, the user will go to the United States Hospital through an online appointment. Next, branches in Guiyang, Wuhan and other places will also be included in the Chunyu clinic cooperation plan to fully realize the seamless connection between online and offline services, and the whole process is closed.
According to reports, as the first medical institution to open mobile payment, Hemei Medical aims to continuously improve user satisfaction and provide users with convenient medical treatment. This cooperation with WeChat is one of the initiatives of Hemei to optimize and improve the user experience with the help of mobile Internet platform. “In the future, Hemei will have more innovations in the promotion of medical services.†Yang Xushan, director of the information department of Hemei Group, said: “At present, Hemei Medical is building a group of big data and cloud computing platforms to improve the accuracy of medical services. And the effectiveness, for the customer to continuously improve the medical experience. For the visit, the equal number reminder service will be opened, the user does not need to wait in line, the mobile phone can automatically receive the equal sign information; for the consumption situation, real-time tracking, each user's pen Consumption can be obtained in a timely manner through online member centers or personal micro-signals, which is more transparent and greatly optimizes the drawbacks of the traditional medical treatment model."
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